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Noticeboard

Please can we have a moment of your time to tell us about the service we provide.  You can complete the Friends and Family test online or in the Practice and we do appreciate your feedback.

 

We are having an increasing number of patients not attending booked appointments in the surgery. Please cancel your appointment if you are unable to attend 

Reminder - please ensure that the practice has your correct telephone numbers on record, landline and mobile numbers can be stored on your record.
 

Practice news... 

Staff Changes

Staff News

 

 

GP Registrars
We currently have 2 GP registrars working in Practice - Dr Craig Winthrop and Dr Gary Ferguson.
 
 
Practice Nurses & Healthcare Assistants
We welcome to the nursing team Gayle Fender our new Practice Nurse. Gayle lives locally and has been working in the RVI. Colette Pape has recently undertaken Health Care Assistant training and will be offering appointments for blood tests, blood pressures, ECG’s and health checks.  She will continue to work in admin and her role as Practice Medicine Manager.
 
 
 
Art in the Surgery
 
We are now displaying original art and prints from local artists and photographers in the surgery.
 
These are available to purchase directly from the artist or photographer.  Please see information near to the prints in the surgery.
 
Staff Training & Development
 
The practice closes 4 times a year for quarterly staff training sessions.  Details of dates will be posted as soon as possible
 
 
Private Fees

Please note that not all form filling is covered under the NHS therefore there will be a charge for medical insurance reports, certificate signing, passport signing, general medicals and any other non NHS work.

We are currently reviewing our charges and will produce an up to date list  soon which will be available at reception.

 

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.

Please call in to collect a Travel Vaccination questionnaire to be filled in and returned to surgery prior to a appointment being given.

It is important to do this as early as possible - at least 6 weeks

Before you travel

These vaccines have to be ordered as they are not a stock vaccine.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.

This is because not all travel vaccination is included in the services provided by the NHS and therefore is a chargeable service.

If you leave your vaccinations late we may not be able to give you an appointment in time, if this is the case we aim to inform you asap and you may choose to contact -

Newcastle Travel Clinic

Newcastle Medical Centre, within Boots the Chemist

Hotspur Way, Eldon Square

Newcastle Upon Tyne

NE1 7XE

To make an appointment call now on: 0330 100 4272

Research

The practice would like to thank all patients who have responded so positively to invitations to participate in research studies offered via the practice. Research is vital to healthcare in terms of the way conditions are managed and drug development and is something which we are keen to support. We realise and appreciate that participation is not for everyone and we do not mind if anyone refuses an invitation.

A&E Attendances

Did you know that many people turn up to casualty in Hexham and then simply decide they can't wait any longer? In doing this patients trigger a charge of £59. We offer a minor injuries service at the practice during normal working hours - please call or ask at reception for more information.

 

Routine Appointments

Appointments are available at all times in advance with named doctors therefore please try to book in advance as this helps us to manage the same day urgent demand better and reduces your disappointment when trying to see a specific doctor about a pre-existing condition.

 

Have you thought about registering with us for Patient Access? Many patients are now using the system to make appointments directly with the GP of their choice in advance. If you are interested please download an application form and we will send your registration details out to you ASAP. If you are not sure and would welcome a demo of the system pop in and have a chat with Shona or Jane who will only be too pleased to help you.

Young People's Health

Young People's Health  

Sometimes it is difficult for young people to access the services we offer for a number of reasons

·         It could be that because of school you are unable to get to the surgery

·         It could be that because you don’t live in Haltwhistle it would mean asking someone to bring you

·         It could be that you would feel uncomfortable sitting in the waiting room because of who might see you.

Your rights

NHS staff will always ask you first before sharing information you have given them. But if they think you or someone else is at risk of serious harm, they may have to share the information with other people without your permission. Before doing this, they will always try to talk to you about it first.

As a patient you have the right to: 

·   Decide about taking part in research trials - these can help find new treatments but you don't have to take part in them if you don't want to.

·   Information about your health and treatment options - this will help you decide what is best for you.

·   Have a friend or relative with you.

·   Have an interpreter or signer to help you.

You are responsible for keeping appointments

Please inform the practice in advance if you can’t make an appointment.  If you don’t let them know then you’ve wasted an opportunity that someone else could have had.

Your medical records

You can see your medical records if you want to, but there will be a charge. Contact the Practice Manager in writing in order to arrange this.

What we can do to help you

·         Reassure you that all consultations are confidential from family, friends, and school.

·         We are a C-Card surgery – therefore once registered you can get your free condoms and a chlamydia test.

·         If you need any confidential advice about health issues please make an appointment or telephone us at the surgery.

·         If you would like an appointment, but would prefer not to sit in the waiting room, then let us know and we will arrange this for you.

·         We have both male and female doctors for you to choose from.

·         Contraceptive prescriptions are FREE 

 

Telephone numbers you might find useful

SORTED

A confidential substance misuse service (for under 18's)

Tel: (01670) 500 150 or Text: 07788 496 793

G.U.M. Clinic

(Newcastle GeneralHospital)

Tel: (0191) 219 5013/5011

Northumberland GUM services

Tel: (01670) 543 131

Childline

Freephone Tel: (0800) 11 11

 

Websites that you might find useful

www.teenagehealthfreak.org

www.youthhealthtalk.org

www.fpa.org.uk

www.itsnotyourfault.org

www.brook.org.uk  

www.talktofrank.com  National Drugs and information services

 



 
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