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Noticeboard

Please can we have a moment of your time to tell us about the service we provide.  You can complete the Friends and Family test online or in the Practice and we do appreciate your feedback.

 

We are having an increasing number of patients not attending booked appointments in the surgery. Please cancel your appointment if you are unable to attend 

Reminder - please ensure that the practice has your correct telephone numbers on record, landline and mobile numbers can be stored on your record.
 

Practice news... 

Staff Changes

Staff News

 

 

GP Registrars
We currently have 2 GP registrars working in Practice - Dr Craig Winthrop and Dr Gary Ferguson.
 
 
Practice Nurses & Healthcare Assistants
We welcome to the nursing team Gayle Fender our new Practice Nurse. Gayle lives locally and has been working in the RVI. Colette Pape has recently undertaken Health Care Assistant training and will be offering appointments for blood tests, blood pressures, ECG’s and health checks.  She will continue to work in admin and her role as Practice Medicine Manager.
 
 
 
Art in the Surgery
 
We are now displaying original art and prints from local artists and photographers in the surgery.
 
These are available to purchase directly from the artist or photographer.  Please see information near to the prints in the surgery.
 
Staff Training & Development
 
The practice closes 4 times a year for quarterly staff training sessions.  Details of dates will be posted as soon as possible
 
 
Private Fees

Please note that not all form filling is covered under the NHS therefore there will be a charge for medical insurance reports, certificate signing, passport signing, general medicals and any other non NHS work.

We are currently reviewing our charges and will produce an up to date list  soon which will be available at reception.

 

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.

Please call in to collect a Travel Vaccination questionnaire to be filled in and returned to surgery prior to a appointment being given.

It is important to do this as early as possible - at least 6 weeks

Before you travel

These vaccines have to be ordered as they are not a stock vaccine.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.

This is because not all travel vaccination is included in the services provided by the NHS and therefore is a chargeable service.

If you leave your vaccinations late we may not be able to give you an appointment in time, if this is the case we aim to inform you asap and you may choose to contact -

Newcastle Travel Clinic

Newcastle Medical Centre, within Boots the Chemist

Hotspur Way, Eldon Square

Newcastle Upon Tyne

NE1 7XE

To make an appointment call now on: 0330 100 4272

Research

The practice would like to thank all patients who have responded so positively to invitations to participate in research studies offered via the practice. Research is vital to healthcare in terms of the way conditions are managed and drug development and is something which we are keen to support. We realise and appreciate that participation is not for everyone and we do not mind if anyone refuses an invitation.

A&E Attendances

Did you know that many people turn up to casualty in Hexham and then simply decide they can't wait any longer? In doing this patients trigger a charge of £59. We offer a minor injuries service at the practice during normal working hours - please call or ask at reception for more information.

 

Routine Appointments

Appointments are available at all times in advance with named doctors therefore please try to book in advance as this helps us to manage the same day urgent demand better and reduces your disappointment when trying to see a specific doctor about a pre-existing condition.

 

Have you thought about registering with us for Patient Access? Many patients are now using the system to make appointments directly with the GP of their choice in advance. If you are interested please download an application form and we will send your registration details out to you ASAP. If you are not sure and would welcome a demo of the system pop in and have a chat with Shona or Jane who will only be too pleased to help you.

Complaints

good_ratings Our aim is to give you the highest possible standard of service.  Even with the best will in the world, things sometimes can and do go wrong, and we want to know when they do, so that we can quickly put them right for you, and learn from the experience to improve services.

At Haltwhistle Medical Group we operate a practice complaints procedure, which meets national criteria and is part of the NHS system for dealing with complaints.

If you have a complaint  that you would like the practice to investigate please ask to discuss your complaint with the Practice Manager, or put your complaint in writing as detailed below.

All written complaints should be sent to the address below:

Practice Manager

Haltwhistle Medical Group

Greencroft Avenue

Haltwhistle

Northumberland

NE49 9AP

As a Practice we would prefer you to come to us first if you have a complaint so that we have the opportunity to investigate and address it. 

However, if you do not want to complain directly to the Practice you may go directly to the Organisation who commision us to deliver services locally and they will investigate your complaint further with our full co-operation.  From 1st April 2013 responsibility for this moved to NHS England, who can be contacted using the details below

NHS England

PO BOX 16738

Redditch

B97 9PT

 

Tel: 0300 311 22 33

Email: england.contactus@nhs.net

 

You also have the option to refer your complaint to the Parliamentary and Health Service Ombudsman if you continue to remain dissatissfied at the address below:

                        Parliamentary & Health Service Ombudsman

                        Millbank Tower

                        Millbank

                        London

                        SW1P 4QP

 

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

 

We recognise that making a complaint can be quite complicated and lengthy (writing letters, remembering deadlines, keeping notes of phone calls etc.) It can also be upsetting having to think and talk about what has happened, especially if something has gone very badly wrong with your treatment or a relative or friend has died. If you feel you would like extra help at any time, you can contact the Independent Complaints Advocacy Service (ICAS) who support patients and their carers wishing to pursue a complaint about their NHS treatment or Care.

ICAS North East 0845 120 3732

 

 

 



 
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