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Noticeboard

Please can we have a moment of your time to tell us about the service we provide.  You can complete the Friends and Family test online or in the Practice and we do appreciate your feedback.

 

We are having an increasing number of patients not attending booked appointments in the surgery. Please cancel your appointment if you are unable to attend 

Reminder - please ensure that the practice has your correct telephone numbers on record, landline and mobile numbers can be stored on your record.
 

Practice news... 

Staff Changes

Staff News

 

 

GP Registrars
We currently have 2 GP registrars working in Practice - Dr Craig Winthrop and Dr Gary Ferguson.
 
 
Practice Nurses & Healthcare Assistants
We welcome to the nursing team Gayle Fender our new Practice Nurse. Gayle lives locally and has been working in the RVI. Colette Pape has recently undertaken Health Care Assistant training and will be offering appointments for blood tests, blood pressures, ECG’s and health checks.  She will continue to work in admin and her role as Practice Medicine Manager.
 
 
 
Art in the Surgery
 
We are now displaying original art and prints from local artists and photographers in the surgery.
 
These are available to purchase directly from the artist or photographer.  Please see information near to the prints in the surgery.
 
Staff Training & Development
 
The practice closes 4 times a year for quarterly staff training sessions.  Details of dates will be posted as soon as possible
 
 
Private Fees

Please note that not all form filling is covered under the NHS therefore there will be a charge for medical insurance reports, certificate signing, passport signing, general medicals and any other non NHS work.

We are currently reviewing our charges and will produce an up to date list  soon which will be available at reception.

 

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.

Please call in to collect a Travel Vaccination questionnaire to be filled in and returned to surgery prior to a appointment being given.

It is important to do this as early as possible - at least 6 weeks

Before you travel

These vaccines have to be ordered as they are not a stock vaccine.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.

This is because not all travel vaccination is included in the services provided by the NHS and therefore is a chargeable service.

If you leave your vaccinations late we may not be able to give you an appointment in time, if this is the case we aim to inform you asap and you may choose to contact -

Newcastle Travel Clinic

Newcastle Medical Centre, within Boots the Chemist

Hotspur Way, Eldon Square

Newcastle Upon Tyne

NE1 7XE

To make an appointment call now on: 0330 100 4272

Research

The practice would like to thank all patients who have responded so positively to invitations to participate in research studies offered via the practice. Research is vital to healthcare in terms of the way conditions are managed and drug development and is something which we are keen to support. We realise and appreciate that participation is not for everyone and we do not mind if anyone refuses an invitation.

A&E Attendances

Did you know that many people turn up to casualty in Hexham and then simply decide they can't wait any longer? In doing this patients trigger a charge of £59. We offer a minor injuries service at the practice during normal working hours - please call or ask at reception for more information.

 

Routine Appointments

Appointments are available at all times in advance with named doctors therefore please try to book in advance as this helps us to manage the same day urgent demand better and reduces your disappointment when trying to see a specific doctor about a pre-existing condition.

 

Have you thought about registering with us for Patient Access? Many patients are now using the system to make appointments directly with the GP of their choice in advance. If you are interested please download an application form and we will send your registration details out to you ASAP. If you are not sure and would welcome a demo of the system pop in and have a chat with Shona or Jane who will only be too pleased to help you.

Summary Care Record/NHS Care Records

This has now been completed at the surgery.  All patients who have completed the opt- out form have been formally coded and your information was note uploaded to the national spine.

If you wish to receive a print out of the information held on your Summary Care Record please do not  hesitate to contact the practice.

About the Summary Care Record

What is the Summary Care Record and what does it contain?

Your Summary Care Record will contain important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had.

Giving healthcare staff access to this information can prevent mistakes being made when caring for you in an emergency or when your GP practice is closed.

You can choose whether or not to have a Summary Care Record.

You may want to add other details about your care to your Summary Care Record. This will only happen if you ask for the information to be included. You should discuss your wishes with the healthcare staff treating you.

How will the Summary Care Record help me?

Healthcare staff will have quicker access to information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had. This means they can provide you with safer care during an emergency, when your GP practice is closed or when you are away from home in another part of England.

You will be able to look at your Summary Care Record at any time at a secure website called HealthSpace. You must register to use HealthSpace to keep it as secure as possible.

You can get more information about HealthSpace at www.healthspace.nhs.uk or from your local NHS.

Who can see my Summary Care Record?

Only NHS healthcare staff involved in supporting or providing your care can see your Summary Care Record. Healthcare staff who can see your Summary Care Record:

  • Need to be directly involved in caring for you;
  • Need to have an NHS Smartcard with a chip and passcode (like a bank card and PIN);
  • Will only see the information they need to do their job; and
  • Should have their details recorded.

Healthcare staff will ask your permission every time they need to look at your Summary Care Record. If they cannot ask you, for example if you are unconscious, they may look at your Summary Care Record without asking you. If they do this, they will make a note on your record to say why they have done so.

Can I stop information being put into my Summary Care Record?

NHS healthcare staff need to make accurate, relevant records of the care you have had.

You can choose not to have a Summary Care Record. If you do not want a Summary Care Record you must fill in an opt out form (PDF, 46.6Kb) and return it to your GP practice.

The Summary Care Record and your choices

What are my choices with Summary Care Records?

You can choose to have a Summary Care Record: You do not need to do anything. This will happen automatically.

You can choose not to have a Summary Care Record: If you don't want a Summary Care Record, you need to let the practice know by filling in and returning an opt out form (PDF, 46.6Kb).

What will happen if I choose not to have a Summary Care Record?

If you choose not to have a Summary Care Record the healthcare staff caring for you in an emergency, or when your GP practice is closed, may not be able to look at information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had.

Whatever you decide you can change your mind at any time. We will always provide you with the best possible care.

Why can't I opt in to having a Summary Care Record?

Asking patients to opt out of having a Summary Care Record (rather than opting in) is the simplest option for patients, and has been agreed by the Information Commissioner in line with the NHS Care Record Guarantee for England.

This means that patients who would benefit most from having a Summary Care Record, for example, vulnerable patients, will not be disadvantaged as there is no need to do anything if they want to have a Summary Care Record made for them.

Why can't I opt out online rather than having to print out the form and return it to my GP practice?

Your GP practice needs to know if you want to opt out of having a Summary Care Record to make sure that your wishes are carried out. Filling in and returning the opt out form (PDF, 46.6Kb) to your GP practice allows them to do this.

Can I change information on my Summary Care Record?

You cannot change information written by healthcare staff, but if you see any errors or incorrect information on your records, you should let your GP practice know.

Can I add information to my Summary Care Record?

You may have other details about your care added to your Summary Care Record. This will only happen if you ask for the information to be included. You should discuss your wishes with the healthcare staff treating you.

Access to your Summary Care Record

Will healthcare staff ask me if they want to look at my Summary Care Record?

Yes, healthcare staff will ask you every time they need to look at your Summary Care Record.  If they cannot ask you, for example if you are unconscious, they may look at your record without asking you. If they do this, they will make a note on your record to say why they have done so.

Can I look at my Summary Care Record online if I am under 16?

If you are under 16, you cannot see your Summary Care Record using HealthSpace.

This does not affect your rights to ask us for access to your information under the Data Protection Act.

How do I find out who has looked at my Summary Care Record?

Healthcare staff will ask you every time they need to look at your Summary Care Record. If they cannot ask you, for example if you are unconscious, they may look at your record without asking you. If they do this, they will make a note on your record to say why they have done so.

You can ask your local Caldicott (Information) Guardian at your primary care trust to tell you who has looked at your Summary Care Record. They will investigate any potentially inappropriate access to your record and let you know.

Will other people than those providing me with care be able to access my Summary Care Record?

People outside of the NHS will not be able to access your record without your permission other than in circumstances where it is allowed by law.

This is explained in the leaflet NHS Care Record Guarantee: Our Guarantee for NHS Care Records in England (PDF, 92Kb).

Keeping your Summary Care Record safe and confidential

Is my Summary Care Record safe from hackers?

It would be very difficult to hack into it because, like all other NHS computer systems and services, Summary Care Records aim to use the strongest national and international security measures available.

Could my records be accidentally deleted or lost?

No, there is strong protection to prevent any information about you being lost or deleted. The information is copied to a separate secure place so there is always a back-up copy of your records.

How will you protect my confidentiality?

By law, everyone working for us or on our behalf must respect your confidentiality and keep all information about you secure.

We publish the NHS Care Record Guarantee for England. This says how we will collect, store and allow access to your electronic records and your choices for how your information is stored and looked at. If you would like a copy, there is information on how to get one on the back of this leaflet.

No matter how careful we are, there are always risks when information is held on computers, as there are with paper records. In every place we treat you there are people responsible for ,protecting your confidentiality. Ask your local NHS for more information.

If you would like a copy, you can phone the SCR information Line on 0300 123 3020

What are my rights about how you keep my health information confidential?

You have the right to expect us to keep your health information private. You also have rights to make sure we keep your details confidential by law, including under the Data Protection Act and human rights legislation.

In every NHS place we treat you, there are people who are responsible for making sure your details are kept confidential. They are sometimes known as Information Guardians or Caldicott Guardians.

Can I choose for my child not to have a Summary Care Record?

Children will automatically have a Summary Care Record made for them.

If you do not want your child to have a Summary Care Record you will need to fill in an opt out form (PDF, 46.6Kb) on behalf of your child and return it to your child's GP practice.

In some circumstances your GP may feel it is in your child's best interests to have a Summary Care Record. For example, if your child has a serious allergy that healthcare staff treating your child should know about.

Is it possible to opt out on behalf of another person?

In certain circumstances it is possible to ask to opt-out on behalf of another person, for example, children or adults of limited capacity.



 
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