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Noticeboard

Please can we have a moment of your time to tell us about the service we provide.  You can complete the Friends and Family test online or in the Practice and we do appreciate your feedback.

 

We are having an increasing number of patients not attending booked appointments in the surgery. Please cancel your appointment if you are unable to attend 

Reminder - please ensure that the practice has your correct telephone numbers on record, landline and mobile numbers can be stored on your record.
 

Practice news... 

Staff Changes

Staff News

 

 

GP Registrars
We currently have 2 GP registrars working in Practice - Dr Craig Winthrop and Dr Gary Ferguson.
 
 
Practice Nurses & Healthcare Assistants
We welcome to the nursing team Gayle Fender our new Practice Nurse. Gayle lives locally and has been working in the RVI. Colette Pape has recently undertaken Health Care Assistant training and will be offering appointments for blood tests, blood pressures, ECG’s and health checks.  She will continue to work in admin and her role as Practice Medicine Manager.
 
 
 
Art in the Surgery
 
We are now displaying original art and prints from local artists and photographers in the surgery.
 
These are available to purchase directly from the artist or photographer.  Please see information near to the prints in the surgery.
 
Staff Training & Development
 
The practice closes 4 times a year for quarterly staff training sessions.  Details of dates will be posted as soon as possible
 
 
Private Fees

Please note that not all form filling is covered under the NHS therefore there will be a charge for medical insurance reports, certificate signing, passport signing, general medicals and any other non NHS work.

We are currently reviewing our charges and will produce an up to date list  soon which will be available at reception.

 

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.

Please call in to collect a Travel Vaccination questionnaire to be filled in and returned to surgery prior to a appointment being given.

It is important to do this as early as possible - at least 6 weeks

Before you travel

These vaccines have to be ordered as they are not a stock vaccine.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.

This is because not all travel vaccination is included in the services provided by the NHS and therefore is a chargeable service.

If you leave your vaccinations late we may not be able to give you an appointment in time, if this is the case we aim to inform you asap and you may choose to contact -

Newcastle Travel Clinic

Newcastle Medical Centre, within Boots the Chemist

Hotspur Way, Eldon Square

Newcastle Upon Tyne

NE1 7XE

To make an appointment call now on: 0330 100 4272

Research

The practice would like to thank all patients who have responded so positively to invitations to participate in research studies offered via the practice. Research is vital to healthcare in terms of the way conditions are managed and drug development and is something which we are keen to support. We realise and appreciate that participation is not for everyone and we do not mind if anyone refuses an invitation.

A&E Attendances

Did you know that many people turn up to casualty in Hexham and then simply decide they can't wait any longer? In doing this patients trigger a charge of £59. We offer a minor injuries service at the practice during normal working hours - please call or ask at reception for more information.

 

Routine Appointments

Appointments are available at all times in advance with named doctors therefore please try to book in advance as this helps us to manage the same day urgent demand better and reduces your disappointment when trying to see a specific doctor about a pre-existing condition.

 

Have you thought about registering with us for Patient Access? Many patients are now using the system to make appointments directly with the GP of their choice in advance. If you are interested please download an application form and we will send your registration details out to you ASAP. If you are not sure and would welcome a demo of the system pop in and have a chat with Shona or Jane who will only be too pleased to help you.

Access To Medical Records

Your Personal Health Information

files_1 To provide you with the care you need, we hold the details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in your care and treatment e.g. G.P, Health Visitor, Practice nurse.

This information may be stored on paper or electronically on computer files by practice staff.  We sometimes disclose some of your personal health information with other organisations involved in your care.  For example, when your GP refers you to a specialist at the hospital. Our practice also participates in regional and national programmes such as the cervical cytology screening service and your name and address, date of birth and health number will be given to them in order to send an invitation to you.

We need to use some of your personal health information for administrative purposes. In order to receive payment for services provided to you, we have to disclose basic details about you to the NHS Board responsible for this area.  These organisations have a role in protecting public funds, and are authorised to check that payments are being properly made. We are required to co-operate with these checks and the disclosure of your data is necessary part of our provision of healthcare services.

Sometimes, we may participate in studies that are designed to improve the way services are provided to you or to check that our performance meets required standards and benchmarks. 

Whenever we take part in activities such as these we will ensure that as far as possible any details that may identify you are not disclosed.

We are involved in health research and the teaching of student nurses, doctors and other health professionals. We will not use or disclose your personal health information for these purposes unless you have been informed beforehand.

Sometimes we are required by law to pass on information e.g. the notification of births and deaths and certain diseases or crimes to the government is a legal requirement.

Our use of your personal health information is covered by a duty of confidentiality, and is regulated by the Data Protection Act. 

Everyone working for the NHS has a legal duty to keep information about you confidential and adheres to a Code of Practice on Protecting Patient confidentiality.

Accessing Your Medical Records

In March 2000, the Data Protection Act, 1998, replaced the Access to Health Records Act legislation.  This gives people the right to see all information kept about them by any organisation.  Under the Data Protection Act, patient’s can now see their health records from the day they were born.

A request can be made by:

  • Parent or person with parental responsibility (A parent can only do this with child’s consent) – proof of parental responsibility will be required if child lives at a different address.
  • Someone who cannot manage their affairs and where a person authorised in writing makes the application.
  • In the case of a deceased patient, the patient’s personal representative or any other person who may have a claim arising from the person’s death1
  • Court appointed representative

Patients have access to their written and computer records if requested, although the records may not be removed from the practice premises.

Assistance is given by the Practice Manager if access is required to the computer record and in this circumstance a member of staff will stay with the patient at all times.

How to access your records:

  • Contact the Practice Manager in writing with your request.You will be able to view and/or have copies of your health records within 40 days of your request being made.
  • No charge can be made to view information recorded within 40 days of an entry having been made to the record.  A £10.00 fee where access is requested to records and no entry has been made within the previous 40 days.  Charges may be made for photocopies and copies of x-rays up to a maximum of £50.00 including the access fee.

Refusal of request to see medical records:

The GP can refuse that you see the health record if they feel it would cause serious harm to the physical or mental health of the patient.  The patient has the right to be advised about this refusal.

If you think your health record is wrong:

You may ask for it to be corrected.

If the health professional believes the information to be accurate then a note will be added indicating you disagree.  If the health professional refuses to make a necessary correction a complaint can be made to the Health Service Commissioner.

For patients who have died, the Access to Health Records Act, 1991, still applies and records are only available from November 1991 onwards.  A fee of £10 charge for access to records is still applicable.



 
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