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Noticeboard

Please can we have a moment of your time to tell us about the service we provide.  You can complete the Friends and Family test online or in the Practice and we do appreciate your feedback.

 

We are having an increasing number of patients not attending booked appointments in the surgery. Please cancel your appointment if you are unable to attend 

Reminder - please ensure that the practice has your correct telephone numbers on record, landline and mobile numbers can be stored on your record.
 

Practice news... 

Staff Changes

Staff News

 

 

GP Registrars
We currently have 2 GP registrars working in Practice - Dr Craig Winthrop and Dr Gary Ferguson.
 
 
Practice Nurses & Healthcare Assistants
We welcome to the nursing team Gayle Fender our new Practice Nurse. Gayle lives locally and has been working in the RVI. Colette Pape has recently undertaken Health Care Assistant training and will be offering appointments for blood tests, blood pressures, ECG’s and health checks.  She will continue to work in admin and her role as Practice Medicine Manager.
 
 
 
Art in the Surgery
 
We are now displaying original art and prints from local artists and photographers in the surgery.
 
These are available to purchase directly from the artist or photographer.  Please see information near to the prints in the surgery.
 
Staff Training & Development
 
The practice closes 4 times a year for quarterly staff training sessions.  Details of dates will be posted as soon as possible
 
 
Private Fees

Please note that not all form filling is covered under the NHS therefore there will be a charge for medical insurance reports, certificate signing, passport signing, general medicals and any other non NHS work.

We are currently reviewing our charges and will produce an up to date list  soon which will be available at reception.

 

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.

Please call in to collect a Travel Vaccination questionnaire to be filled in and returned to surgery prior to a appointment being given.

It is important to do this as early as possible - at least 6 weeks

Before you travel

These vaccines have to be ordered as they are not a stock vaccine.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.

This is because not all travel vaccination is included in the services provided by the NHS and therefore is a chargeable service.

If you leave your vaccinations late we may not be able to give you an appointment in time, if this is the case we aim to inform you asap and you may choose to contact -

Newcastle Travel Clinic

Newcastle Medical Centre, within Boots the Chemist

Hotspur Way, Eldon Square

Newcastle Upon Tyne

NE1 7XE

To make an appointment call now on: 0330 100 4272

Research

The practice would like to thank all patients who have responded so positively to invitations to participate in research studies offered via the practice. Research is vital to healthcare in terms of the way conditions are managed and drug development and is something which we are keen to support. We realise and appreciate that participation is not for everyone and we do not mind if anyone refuses an invitation.

A&E Attendances

Did you know that many people turn up to casualty in Hexham and then simply decide they can't wait any longer? In doing this patients trigger a charge of £59. We offer a minor injuries service at the practice during normal working hours - please call or ask at reception for more information.

 

Routine Appointments

Appointments are available at all times in advance with named doctors therefore please try to book in advance as this helps us to manage the same day urgent demand better and reduces your disappointment when trying to see a specific doctor about a pre-existing condition.

 

Have you thought about registering with us for Patient Access? Many patients are now using the system to make appointments directly with the GP of their choice in advance. If you are interested please download an application form and we will send your registration details out to you ASAP. If you are not sure and would welcome a demo of the system pop in and have a chat with Shona or Jane who will only be too pleased to help you.

Patient Charter

Our Responsibilities To You

  • Be registered with the Medical practice and have a right to choose which Doctor you would like to see.
  • Be offered a health check on joining the practice.
  • Receive emergency care at any time from the practice during normal opening hours.
  • Receive appropriate drugs and medicines.
  • Be referred for a specialist opinion where appropriate and to be referred for a second opinion if they and the GP agree this is desirable.
  • Have the right to review their medical records, subject to the provisions of the Acts, and to know that those working for the NHS are under a legal obligation to keep the contents confidential.
  • Choose whether or not to take part in medical research or medical student training.
  • Receive a copy of the practice leaflet.
  • Receive a full and prompt reply to any complaints about the services provided by the practice.
  • To be treated courteously and professionally by staff at the practice.

 

Patient Responsibilities To The Practice

  • Patients should attend their appointments at the arranged time. If this is not possible they should inform the surgery.
  • We expect that patients will understand that appointments are for one person only.
  • Patients are responsible for their own health, and the health of their children, and should co-operate with the practice in endeavoring to keep them healthy.
  • Requests for help and advice for non-urgent matters should be made during surgery hours only.
  • Home visits should only be requested for patients who are seriously ill or housebound.
  • Patients should realise that home visits are made at the doctor's discretion.
  • Requests for visits and advice at night should only be made for true emergencies.
  • Many problems can be solved by advice alone, therefore patients should not always expect a prescription.
  • Appointments with the Doctor are for 10 minutes only - should you feel you need more time for your appointment, please advise staff when booking.

This Practice considers aggressive behaviour to be

  • Any personal, abusive and aggressive comments
  • Sexual or racial harrassment
  • Unsanctioned physical contact and/or aggressive gestures.

Whilst you may be feeling unwell when you attend the Practice, our staff work hard to be courteous and professional at all times, and to provide a quality healthcare service for all of our patients.

No abuse of staff is acceptable under any circumstances whether verbal or physical.

Any incidents will be reported to the Practice Manager who will keep a log of all incidents.  All physical abuse of any of our staff by patients will be reported to the Police. The patient will then be removed immediately from our list.

If the Police are not informed, the health authority will inform the patient of the need to register with a new practice.



 
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