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Noticeboard

Please can we have a moment of your time to tell us about the service we provide.  You can complete the Friends and Family test online or in the Practice and we do appreciate your feedback.

 

We are having an increasing number of patients not attending booked appointments in the surgery. Please cancel your appointment if you are unable to attend 

Reminder - please ensure that the practice has your correct telephone numbers on record, landline and mobile numbers can be stored on your record.
 

Practice news... 

Staff Changes

Staff News

 

 

GP Registrars
We currently have 2 GP registrars working in Practice - Dr Craig Winthrop and Dr Gary Ferguson.
 
 
Practice Nurses & Healthcare Assistants
We welcome to the nursing team Gayle Fender our new Practice Nurse. Gayle lives locally and has been working in the RVI. Colette Pape has recently undertaken Health Care Assistant training and will be offering appointments for blood tests, blood pressures, ECG’s and health checks.  She will continue to work in admin and her role as Practice Medicine Manager.
 
 
 
Art in the Surgery
 
We are now displaying original art and prints from local artists and photographers in the surgery.
 
These are available to purchase directly from the artist or photographer.  Please see information near to the prints in the surgery.
 
Staff Training & Development
 
The practice closes 4 times a year for quarterly staff training sessions.  Details of dates will be posted as soon as possible
 
 
Private Fees

Please note that not all form filling is covered under the NHS therefore there will be a charge for medical insurance reports, certificate signing, passport signing, general medicals and any other non NHS work.

We are currently reviewing our charges and will produce an up to date list  soon which will be available at reception.

 

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.

Please call in to collect a Travel Vaccination questionnaire to be filled in and returned to surgery prior to a appointment being given.

It is important to do this as early as possible - at least 6 weeks

Before you travel

These vaccines have to be ordered as they are not a stock vaccine.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.

This is because not all travel vaccination is included in the services provided by the NHS and therefore is a chargeable service.

If you leave your vaccinations late we may not be able to give you an appointment in time, if this is the case we aim to inform you asap and you may choose to contact -

Newcastle Travel Clinic

Newcastle Medical Centre, within Boots the Chemist

Hotspur Way, Eldon Square

Newcastle Upon Tyne

NE1 7XE

To make an appointment call now on: 0330 100 4272

Research

The practice would like to thank all patients who have responded so positively to invitations to participate in research studies offered via the practice. Research is vital to healthcare in terms of the way conditions are managed and drug development and is something which we are keen to support. We realise and appreciate that participation is not for everyone and we do not mind if anyone refuses an invitation.

A&E Attendances

Did you know that many people turn up to casualty in Hexham and then simply decide they can't wait any longer? In doing this patients trigger a charge of £59. We offer a minor injuries service at the practice during normal working hours - please call or ask at reception for more information.

 

Routine Appointments

Appointments are available at all times in advance with named doctors therefore please try to book in advance as this helps us to manage the same day urgent demand better and reduces your disappointment when trying to see a specific doctor about a pre-existing condition.

 

Have you thought about registering with us for Patient Access? Many patients are now using the system to make appointments directly with the GP of their choice in advance. If you are interested please download an application form and we will send your registration details out to you ASAP. If you are not sure and would welcome a demo of the system pop in and have a chat with Shona or Jane who will only be too pleased to help you.

How do I see a Doctor?

You can maappointment_1ke an appointment online, by telephone or by calling into Reception at the surgery. 

We book appointments by telephone or at the front desk from 08:00 onwards.

We do offer appointments to be booked in advance, however we will have appointments available for same day access that are bookable from 08:00 each morning.

Remember to make a separate appointment for each patient. 

If you cannot keep an appointment for any reason please let us know so that we have the opportunity to offer it to someone else.

Appointments with the Doctor are normally 10 minutes long, If you need to see the doctor for a few problems please request a longer appointment when booking to avoid delaying other patients wishing to see the Doctor.


At the practice you may choose to see any doctor you wish and we will try where possible to accomodate your preference.  We do recommend seeing the same doctor through one episode of illness.  If a doctor wants to see you for a review appointment within a specific timescale these appointments can be booked in advance to ensure continuity.

You can request a face to face consultation or we do offer telephone consultations for patients who prefer this.  Not all problems can be dealt with over the telephone but the doctor would arrange to review you in surgery if this was the case.

Clinic times for booked appointments

    • 08:30 - 11:20
    • 15:00 - 17:20
    • Duty doctor is available throughout the day to deal with same day urgent problems

      Surgery times may vary due to sickness and holiday cover.
Online appointments (you need to be registered with the system to book online appointments- contact the surgery for further information)

calendar  Click Here to book/cancel your appointment online 

In an Emergency

Medical emergencies will be seen the same day with the minimum of delay. 

A duty doctor is on call every day to deal with same day requirement and emergencies only, this rota changes on a daily/weekly basis.

Patients who request and emergency appointment will be given a time to come to the surgery however this will be a "sit & wait" appointment as the doctor will be dealing with all emergencies.

Early Morning & Evening Surgery 

We realise it is not always easy for patients to access the surgery during the day especially when commuting to work, therefore the practice provides early and late surgeries for patients.

The early morning and evening surgeries are currently held on Monday evenings, Tuesday mornings and Friday mornings. 

All the above surgeries are held out of hours and are pre-bookable appointments only.

Please contact reception if you need to book an appointment in the early or late clinics.  We do not have appropriate levels of staff available to deal with emergencies during these times, therefore patients should refer to the section of the website 'What to do when we are closed' for information on how to contact the out of hours provider.

 
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