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Please can we have a moment of your time to tell us about the service we provide.  You can complete the Friends and Family test online or in the Practice and we do appreciate your feedback.


We are having an increasing number of patients not attending booked appointments in the surgery. Please cancel your appointment if you are unable to attend 

Reminder - please ensure that the practice has your correct telephone numbers on record, landline and mobile numbers can be stored on your record.

Practice news... 

Staff Changes

Staff News



GP Registrars
We currently have 2 GP registrars working in Practice - Dr Craig Winthrop and Dr Gary Ferguson.
Practice Nurses & Healthcare Assistants
We welcome to the nursing team Gayle Fender our new Practice Nurse. Gayle lives locally and has been working in the RVI. Colette Pape has recently undertaken Health Care Assistant training and will be offering appointments for blood tests, blood pressures, ECG’s and health checks.  She will continue to work in admin and her role as Practice Medicine Manager.
Art in the Surgery
We are now displaying original art and prints from local artists and photographers in the surgery.
These are available to purchase directly from the artist or photographer.  Please see information near to the prints in the surgery.
Staff Training & Development
The practice closes 4 times a year for quarterly staff training sessions.  Details of dates will be posted as soon as possible
Private Fees

Please note that not all form filling is covered under the NHS therefore there will be a charge for medical insurance reports, certificate signing, passport signing, general medicals and any other non NHS work.

We are currently reviewing our charges and will produce an up to date list  soon which will be available at reception.


Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.

Please call in to collect a Travel Vaccination questionnaire to be filled in and returned to surgery prior to a appointment being given.

It is important to do this as early as possible - at least 6 weeks

Before you travel

These vaccines have to be ordered as they are not a stock vaccine.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.

This is because not all travel vaccination is included in the services provided by the NHS and therefore is a chargeable service.

If you leave your vaccinations late we may not be able to give you an appointment in time, if this is the case we aim to inform you asap and you may choose to contact -

Newcastle Travel Clinic

Newcastle Medical Centre, within Boots the Chemist

Hotspur Way, Eldon Square

Newcastle Upon Tyne


To make an appointment call now on: 0330 100 4272


The practice would like to thank all patients who have responded so positively to invitations to participate in research studies offered via the practice. Research is vital to healthcare in terms of the way conditions are managed and drug development and is something which we are keen to support. We realise and appreciate that participation is not for everyone and we do not mind if anyone refuses an invitation.

A&E Attendances

Did you know that many people turn up to casualty in Hexham and then simply decide they can't wait any longer? In doing this patients trigger a charge of £59. We offer a minor injuries service at the practice during normal working hours - please call or ask at reception for more information.


Routine Appointments

Appointments are available at all times in advance with named doctors therefore please try to book in advance as this helps us to manage the same day urgent demand better and reduces your disappointment when trying to see a specific doctor about a pre-existing condition.


Have you thought about registering with us for Patient Access? Many patients are now using the system to make appointments directly with the GP of their choice in advance. If you are interested please download an application form and we will send your registration details out to you ASAP. If you are not sure and would welcome a demo of the system pop in and have a chat with Shona or Jane who will only be too pleased to help you.

How do I get a sick note (fit note)?

All sick notes state the reason for your absence from work and the length of time you are expected to be off work. The doctor will normally give you a sick note when you are seen with an illness requiring more than a week off work. In some circumstances a sick note may be collected from the surgery without seeing the doctor.

The first week

If you are off work for up to one week (7 days) you do not need a sick note but you do need to inform your employer.

This means you must follow the written sickness policy in place in your workplace for notification of sickness, there is a form called a Statutory Sick Pay Form or Employees Statement Of Sickness (form SC2) this is a  7 day self-certification. This  rule applies by law to Statutory Sick Pay . Company sick pay on top of that is subject to whatever rules are in your contract, so a company can require evidence from a doctor from day 1 if that's what the contract says - please check.

A doctor is not obliged to provide a certificate free of charge in order to meet your contractual requirements.  Unfortunately some employers are insisting on a doctor's note for less than one week's absence. If you need a sick note in these circumstances the doctor will charge a small fee for a private certificate.

After one week

Once you have been off sick for more than one week you may be required to obtain a sick note from your GP.

If you have had no contact with a Doctor you will need to make an appointment or speak to one of the doctors on the telephone in order to arrange a sick note. This is important as it is not possible to backdate a sick note if you have not already been seen with the condition causing your sickness absence.

If you have a continuing problem, and we have evidence that you are still unfit for work,  then it may not be necessary for you to come in and see one of the doctors.  It is always best to ring for guidance.

During a stay in hospital the Ward should provide you with a sick note. They should also include any period necessary after you leave hospital. If necessary, this can be extended by your GP when you return home, without necessarily needing to see you, although we will need to see a letter or written report from the relevant Hospital.

In general sick notes that are provided on the basis of another doctor's advice can only be given for up to a maximum of 4 weeks sickness absence. When the sick note is due for renewal a review is necessary unless there is further correspondence from the Hospital about the condition causing your absence.


It is possible for a sick note to be back-dated if you are currently on long term sick so you do not need to be seen urgently or on the day that your sick note expires or is due to be issued. It can be issued at a later date and backdated at the doctor's discretion providing you have previously seen or spoken to the doctor about your illness. If you are not certain that the doctor has evidence that you are ill, it is best to see or speak to a doctor as the doctor will need to document that you are ill before a sick note can be provided

Private Certificates

Sick notes from the Doctor are normally free of charge. However, if you require a private certificate or you require a Doctor's sick note and have been absent from work for less than 7 days there is a charge.

Information on the new fit note can be found on the following website:

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