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Noticeboard

Please can we have a moment of your time to tell us about the service we provide.  You can complete the Friends and Family test online or in the Practice and we do appreciate your feedback.

 

We are having an increasing number of patients not attending booked appointments in the surgery. Please cancel your appointment if you are unable to attend 

Reminder - please ensure that the practice has your correct telephone numbers on record, landline and mobile numbers can be stored on your record.
 

Practice news... 

Staff Changes

Staff News

 

 

GP Registrars
We currently have 2 GP registrars working in Practice - Dr Craig Winthrop and Dr Gary Ferguson.
 
 
Practice Nurses & Healthcare Assistants
We welcome to the nursing team Gayle Fender our new Practice Nurse. Gayle lives locally and has been working in the RVI. Colette Pape has recently undertaken Health Care Assistant training and will be offering appointments for blood tests, blood pressures, ECG’s and health checks.  She will continue to work in admin and her role as Practice Medicine Manager.
 
 
 
Art in the Surgery
 
We are now displaying original art and prints from local artists and photographers in the surgery.
 
These are available to purchase directly from the artist or photographer.  Please see information near to the prints in the surgery.
 
Staff Training & Development
 
The practice closes 4 times a year for quarterly staff training sessions.  Details of dates will be posted as soon as possible
 
 
Private Fees

Please note that not all form filling is covered under the NHS therefore there will be a charge for medical insurance reports, certificate signing, passport signing, general medicals and any other non NHS work.

We are currently reviewing our charges and will produce an up to date list  soon which will be available at reception.

 

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.

Please call in to collect a Travel Vaccination questionnaire to be filled in and returned to surgery prior to a appointment being given.

It is important to do this as early as possible - at least 6 weeks

Before you travel

These vaccines have to be ordered as they are not a stock vaccine.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.

This is because not all travel vaccination is included in the services provided by the NHS and therefore is a chargeable service.

If you leave your vaccinations late we may not be able to give you an appointment in time, if this is the case we aim to inform you asap and you may choose to contact -

Newcastle Travel Clinic

Newcastle Medical Centre, within Boots the Chemist

Hotspur Way, Eldon Square

Newcastle Upon Tyne

NE1 7XE

To make an appointment call now on: 0330 100 4272

Research

The practice would like to thank all patients who have responded so positively to invitations to participate in research studies offered via the practice. Research is vital to healthcare in terms of the way conditions are managed and drug development and is something which we are keen to support. We realise and appreciate that participation is not for everyone and we do not mind if anyone refuses an invitation.

A&E Attendances

Did you know that many people turn up to casualty in Hexham and then simply decide they can't wait any longer? In doing this patients trigger a charge of £59. We offer a minor injuries service at the practice during normal working hours - please call or ask at reception for more information.

 

Routine Appointments

Appointments are available at all times in advance with named doctors therefore please try to book in advance as this helps us to manage the same day urgent demand better and reduces your disappointment when trying to see a specific doctor about a pre-existing condition.

 

Have you thought about registering with us for Patient Access? Many patients are now using the system to make appointments directly with the GP of their choice in advance. If you are interested please download an application form and we will send your registration details out to you ASAP. If you are not sure and would welcome a demo of the system pop in and have a chat with Shona or Jane who will only be too pleased to help you.

When We Are Closed

clock_on_red_backgroundOUT OF HOURS—Evenings, Nights and Weekends

Out-of-hours services are available when the practice is closed, during the hours of

Monday to Thursday – 6.30pm – 8.00am, and on a weekend from 6.30pm on Friday to 8.00am on Monday

What to do when the GP practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s

not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

You should call 111 when:

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe uncontrollable bleeding
  • Chest Pains
  • Shortness of breath

Visit a minor injuries unit

Minor injuries units are able to treat patients for a wide range of less serious injuries such as sprains, cuts and grazes.

Many people go to A&E when they could be treated just as well and probably quicker at a minor injuries unit.   

In A&E staff must give priority to serious and life threatening conditions, so if you go there with a minor injury you may have to wait longer to be seen. In these kinds of cases, when the GP surgery is closed,  it is much better to go along to your local minor injuries unit:-

Haltwhistle War Memorial Hospital, Westgate, Haltwhistle, NE49 9AJ Telephone: 01434 320225.   Minor Injuries hours 09:00 -16:30.

Go to NHS walk-in Centres and Primary Care Access Centres

Northumberland’s Primary Care Access Centre provides access to health advice and treatment. At the Primary Care Access Centre you can be seen for minor ailments, such as coughs, colds and flu as well as minor injuries such as cuts, sprains, minor burns and broken bones. Remember to call ahead for an appointment on: 01670 529 205.

Primary Care Access Centre Wansbeck (Next to A&E at Wansbeck General Hospital)
OR
Newcastle - Newcastle Central NHS Walk-in Centre, Unit 5, The Bar, St James Gate (behind the Central Station)

Opening hours:

  • 8am to 9pm Mon to Fri (including bank holidays)
  • 9am to 9 pm – Saturday
  • 9 am to 5 pm – Sunday


For more urgent and worrying conditions

The emergency ambulance service on 999 who will take you to the nearest accident and emergency unit for urgent medical assistance.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website