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Haltwhistle Medical Group Patient Reference Group

 

 What is the Patient Reference Group?

 

Haltwhistle Medical Group has established a Patient Participation Group, which it is hoped will help to better focus priorities inline with the needs of the local population.

 

The 12 members of the group are aged between 16 and 80. There is a good mix of men and women, including regular users of the surgery and some who rarely visit.  There are people with chronic diseases, people who care for older people and young children – in other words, a representative cross-section of patients.

 

 

It is intended that the forum will allow all patients, through their practice representatives, to raise issues about local medical services in order that services can be continuously improved.

 

It will also allow mechanisms to be developed to keep patients better informed about local services and to provide feedback to patients about issues,which have been raised.

 

What has the Group done so far?

 

The Group met for the first time in February 2012, to agree the constitution,  to develop a properly constituted structure.To discuss burning issues and also to agree the practice patient survey.

 

In April we met and developed a service improvement plan on the back of the patient survey results. In July we will be meeting to review the service plan and discuss issues such as the anti-coagulation monitoring service, Haltwhistle Hospital and the impending practice refurbishment.

 

What happens next?

 

As well as updating the service improvement plan the group is 'your voice in the community' therefore please do not hesitate to contact us if you would like anything discussed. We aim to meet 4 times a year. 

 

Want to find out more?

 

For more on patient participation nationally, see the National Association for Patient Participation website: www.napp.org.uk

 

If you would like to join the group or raise any concerns or issues with the Haltwhistle representatives please do so via the contact sheet on this page.

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