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Patient Survey

 

2014

 

 

Our recent patient survey was created to ask patients how they feel about appointment access, and how they find the process of booking appointments.  We also wanted to evaluate if patients know they can book early and late appointments, use Practice website for Practice and health information and such things like repeat dispensing and patient self check-in.

 

 

The patient survery was conducted by way of handing out questionnaires to patients in the waiting room during March 2014.

 

The patient group will now review and evaluate the survey results and bring any possible suggestions for improvements to patient services within the Practice to the next meeting.

 

 

 

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The new Patient Reference Group has helped to devise a 30 second real time feedback survey of patient views on:

    Communication

    Respect & Dignity

    Cleanliness of the premises

    Organisation of the practice

 

Thank you for completing the survey.

Practice PRG Action Plan

Following the practice patient survey and further discussion with the patient participation group the following areas for improvement have been identified to determine our practice improvement action plan for the next 12 months.

 

 

Description

Action Ideas

Review Date

Appointments

 

 

Patient comment

What is an emergency / Urgent appointment?

PRG Discussion

Clarification required for patients.

Clarification required for patients – include in patient leaflet and campaign during the flu season.

Slide on the envisage system.

October 2012

Patient comment

Why do patients attend HaltwhistleHospital and A&E for minor injuries and ailments?

PRG Discussion

Patients have historically used the hospital however the closure of the hospital will have an impact on the practice and we need to ensure patients are clear about what injuries are appropriate for the practice to deal with, that we have clinicians available and the resources and training to deal with the problem.

  • Clarification of what minor injuries are managed by the practice.
  • Poster
  • Team discussion
  • Training requirements

October 2012

Patient comment

Don’t be ill when the doctors are closed!

PRG Discussion

Do patients feel that the out of hours service is adequate do they understand how it works, are they aware of other services – walk in centres, chemists etc.

NHS North of Tyne commission NDUC to provide cover when doctor’s surgeries are closed. 

A public consultation is taking place about the Out of Hours services. Encourage patients to complete the survey -

Online questionnaire -   NHS North of Tyne GP and dental out of hours questionnaire

by 5pm on Friday 6 July 2012.   

October 2012

Premises

 

 

Patient comment

The practice is dated

PRG Discussion

It was agreed that the practice could do with decorating as this has not been done for over 10 years.

Explore with NHS North of Tyne the possibility of refurbishment. 

October 2012

 

 

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