Haltwhistle Medical Group, Haltwhistle Health Centre, Greencroft Avenue, Haltwhistle, Northumberland, NE49 9APTel: 01434 320077
Please can we have a moment of your time to tell us about the service we provide. You can complete the Friends and Family test online or in the Practice and we do appreciate your feedback.
We are having an increasing number of patients not attending booked appointments in the surgery. Please cancel your appointment if you are unable to attend
Please note that not all form filling is covered under the NHS therefore there will be a charge for medical insurance reports, certificate signing, passport signing, general medicals and any other non NHS work.
We are currently reviewing our charges and will produce an up to date list soon which will be available at reception.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.
Please call in to collect a Travel Vaccination questionnaire to be filled in and returned to surgery prior to a appointment being given.
It is important to do this as early as possible - at least 6 weeks
These vaccines have to be ordered as they are not a stock vaccine.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.
This is because not all travel vaccination is included in the services provided by the NHS and therefore is a chargeable service.
If you leave your vaccinations late we may not be able to give you an appointment in time, if this is the case we aim to inform you asap and you may choose to contact -
Newcastle Medical Centre, within Boots the Chemist
Hotspur Way, Eldon Square
Newcastle Upon Tyne
To make an appointment call now on: 0330 100 4272
The practice would like to thank all patients who have responded so positively to invitations to participate in research studies offered via the practice. Research is vital to healthcare in terms of the way conditions are managed and drug development and is something which we are keen to support. We realise and appreciate that participation is not for everyone and we do not mind if anyone refuses an invitation.
Did you know that many people turn up to casualty in Hexham and then simply decide they can't wait any longer? In doing this patients trigger a charge of £59. We offer a minor injuries service at the practice during normal working hours - please call or ask at reception for more information.
Appointments are available at all times in advance with named doctors therefore please try to book in advance as this helps us to manage the same day urgent demand better and reduces your disappointment when trying to see a specific doctor about a pre-existing condition.
Have you thought about registering with us for Patient Access? Many patients are now using the system to make appointments directly with the GP of their choice in advance. If you are interested please download an application form and we will send your registration details out to you ASAP. If you are not sure and would welcome a demo of the system pop in and have a chat with Shona or Jane who will only be too pleased to help you.
Haltwhistle Medical Group Patient Reference Group
What is the Patient Reference Group?
Haltwhistle Medical Group has established a Patient Participation Group, which it is hoped will help to better focus priorities inline with the needs of the local population.
The 12 members of the group are aged between 16 and 80. There is a good mix of men and women, including regular users of the surgery and some who rarely visit. There are people with chronic diseases, people who care for older people and young children – in other words, a representative cross-section of patients.
It is intended that the forum will allow all patients, through their practice representatives, to raise issues about local medical services in order that services can be continuously improved.
It will also allow mechanisms to be developed to keep patients better informed about local services and to provide feedback to patients about issues,which have been raised.
What has the Group done so far?
The Group met for the first time in February 2012, to agree the constitution, to develop a properly constituted structure.To discuss burning issues and also to agree the practice patient survey.
In April we met and developed a service improvement plan on the back of the patient survey results. In July we will be meeting to review the service plan and discuss issues such as the anti-coagulation monitoring service, Haltwhistle Hospital and the impending practice refurbishment.
What happens next?
As well as updating the service improvement plan the group is 'your voice in the community' therefore please do not hesitate to contact us if you would like anything discussed. We aim to meet 4 times a year.
Want to find out more?
For more on patient participation nationally, see the National Association for Patient Participation website: www.napp.org.uk
If you would like to join the group or raise any concerns or issues with the Haltwhistle representatives please do so via the contact sheet on this page.
Our recent patient survey was created to ask patients how they feel about appointment access, and how they find the process of booking appointments. We also wanted to evaluate if patients know they can book early and late appointments, use Practice website for Practice and health information and such things like repeat dispensing and patient self check-in.
The patient survery was conducted by way of handing out questionnaires to patients in the waiting room during March 2014.
The patient group will now review and evaluate the survey results and bring any possible suggestions for improvements to patient services within the Practice to the next meeting.
The new Patient Reference Group has helped to devise a 30 second real time feedback survey of patient views on:
• Respect & Dignity
• Cleanliness of the premises
• Organisation of the practice
Thank you for completing the survey.
Practice PRG Action Plan
Following the practice patient survey and further discussion with the patient participation group the following areas for improvement have been identified to determine our practice improvement action plan for the next 12 months.
What is an emergency / Urgent appointment?
Clarification required for patients.
Clarification required for patients – include in patient leaflet and campaign during the flu season.
Slide on the envisage system.
Why do patients attend HaltwhistleHospital and A&E for minor injuries and ailments?
Patients have historically used the hospital however the closure of the hospital will have an impact on the practice and we need to ensure patients are clear about what injuries are appropriate for the practice to deal with, that we have clinicians available and the resources and training to deal with the problem.
Don’t be ill when the doctors are closed!
Do patients feel that the out of hours service is adequate do they understand how it works, are they aware of other services – walk in centres, chemists etc.
NHS North of Tyne commission NDUC to provide cover when doctor’s surgeries are closed.
A public consultation is taking place about the Out of Hours services. Encourage patients to complete the survey -
Online questionnaire - NHS North of Tyne GP and dental out of hours questionnaire
by 5pm on Friday 6 July 2012.
The practice is dated
It was agreed that the practice could do with decorating as this has not been done for over 10 years.
Explore with NHS North of Tyne the possibility of refurbishment.
HALTWHISTLE MEDICAL GROUP
PATIENT REFERENCE GROUP(PRG) CONSTITUTION
1 PURPOSE OF THE PRG (AIMS & OBJECTIVES)
To give patients and staff the opportunity to discuss topics of mutual interest in their Practice.
To provide the means for patients to make constructive suggestions about the Practice and its services.
To act as a representative group that can be called upon to influence the local provision of Health and Social Care.
To involve patients from the wider Practice population.
To enable the Practice to maintain and, where possible, improve the quality of services already available at the Practice and to enable the Group to support the Practice when needed.
Topubliciseand promote the work of the Group within the Practice for the benefit of both the patients and staff.
Work with other groups to exchange information, advice and knowledge, including co-operation with other voluntary bodies.
Membership shall be open to all registered patients who have an interest in assisting the Group to achieve its aims and objectives, and are willing to adhere to the rules of the group. The group shall consist of no more than 12 members. All areas covered by the Practice should be represented where possible including temporary / co- opted members.
Where it is considered membership would be detrimental to the aims and objectives of the Group, the Group shall have the power to suspend or terminate the membership of any member by resolution passed at a meeting. After 3 consecutive unexplained absences from meetingsthe Group shall have the right to ask that person in writing if they wish to continue with their membership to the Group.
Any members of the Practice staff can join any meeting by invitation.
Other interested persons may be co-opted to the PPG either generally or for a specific project from time to time by majority consent of the Practice members of the Group. Such co-opted membership shall be reviewed not less than annually or at the end of a specific project.
Any member of the Group may resign his / her membership either verbally or in writing to the Practice Manager.
The Patient Participation Group is neither a complaint gatherer nor resolver – although may have a role in the outcome of a complaint where such outcome could impact on the wider patient population. Any and all complaints brought to or addressed to the PPG are to be referred to the Practice Manager.
The PPG will adhere to the same standards of patient confidentiality as that which binds the Practice.
Everyone attending PPG meetings has as equally valid a view as another.
Discrimination in any and every form will not be tolerated.
All views expressed and actions taken by the PPG can only be those representative of the PPG. The PPG representatives cannot bind the Practice nor speak on behalf of the Practice nor represent the Practice in any way.
The PPG will set its own frequency of meetings. Quarterly or as required.
Membership of the PPG confers no privileges not already afforded to all Practice patients and therefore neither increases nor diminishes individual’s access to Practice staff and services, including clinician appointments.
4 CONSTITUTIONAL PROCEDURES
The group shall consist of a Chairperson and members. Initially this role will be undertaken by a GP partner or the practice manager but this will be reviewed after 12 months.
The Chairperson should subsequently be elected by the membership of the group and hold the post for two years.
A Secretary should be elected by the membership and the group and hold the post for 2 years. The secretary will be responsible for producing minutes of each meeting held.
Where any subject cannot be agreed by consensus each member shall
have one vote and the Chairman will hold a casting vote.
A quorum for decision making will consist of a minimum of 4 patients.
A majority will carry a vote.
The Practice may reject any recommendation made by the PPG shall provide a competent explanation for the rejection.
The Patient Reference Group will meet on a quarterly basis at the practice
Minutes from recent metings
Patient participation group 01.09.2014.docx
If you would like the group to discuss anything on your behalf please complete the contact form at least three weeks before the meeting date.
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
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