Latest News

Hearing Aid Batteries - If you require hearing aid batteries you now can contact the hearing aid department at the Freeman Hospital direct on 01912231043 selecting option 1 and ask for them you will be sent out a years supply of batteries to your home address.


 

PLEASE SEE OUR COVID-19 PAGE FOR UP TO DATE NATIONAL, LOCAL AND PRACTICE NEWS

(COVID-19 page can be found under Services)


All GP and Practice Nurse appointments will initially be by telephone - Please ensure we have your up to date telephone contact details

Please only attend the surgery if you have been given an appointment to attend - Please attend alone unless you require a parent/carer to be present, please wear a face covering at all times and observe the 2m social distancing rule.  Unfortunately we are unable to supply face masks to anyone entering the premises due to lack of supply but they must be worn to enter the buildin

If you suspect that you may be infected with the virus you must not attend the surgery, call 119 to arrange a test or visit the gov.uk/coronavirus website and follow the online advice.
Unfortunately you may experience some disruption to normal service at this time but your support and cooperation is greatly appreciated.

Remember ‘Hands. Face. Space.’:

Hands – wash your hands regularly and for 20 seconds
Face – wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
Space – stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors)

 PLEASE SEE OUR COVID-19 PAGE FOR UP TO DATE NATIONAL, LOCAL AND PRACTICE NEWS

(COVID-19 page can be found under Services)

 

 


Access To Healthcare

Due to an increased demand on our services we are experiencing a high level of incoming and outgoing telephone calls, we apologise if you have experienced problems in contacting us by telephone. We are working closely with our telephone systems provider to find the best solution to manage this situation. Please see below alternative routes to provide support, advice and access to healthcare.

Accessing Help at the Practice

Online Booking Patient Access : You can now use the internet to book appointments with a GP, Cervical Smears, request repeat prescriptions for any medications you take regularly, and arrange your Flu Vaccination appointment. For more information about this please visit www.haltwhistlemedicalgroup.co.uk/doitonline.aspx or to use this service you can download the nhs app and login using your personal login details, this can be downloaded at https://www.nhs.uk/apps-library/nhs-app/

E-Consult : We have introduced a new way for patients to receive advice using an online facility called E-Consult, this online triage service ask patients a series of questions and prompts to direct to the most appropriate medical assistance and can be accessed simply by clicking the blue banner on the home screen of the website https://haltwhistlemedicalgroup.webgp.com/ Patient information, questions or queries will be sent direct to the practice via a secure email facility and the practice will respond by the end of the next working day.

Accessing Help Outside of the Practice

Pharmacy - Don't wait until you feel worse, even if it is just a cough or cold, you can consult your pharmacist before it gets more serious. They have trained technicians available to help manage minor illnesses and are available as a first port of call and can advise if you need more urgent medical assistance.

111 : You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help. Your call will be assessed and passed to the most appropriate service. NHS 111 is available 24/7 for advice and guidance.

COVID19 – Latest Guidance : GP surgeries do not have the facilities to diagnose or treat this infection so please do not come to the surgery if you think you might be infected. For the most up to date information and guidelines please visit : https://www.gov.uk/coronavirus

Haltwhistle Memorial Hospital Minor Injuries Unit : Many people go to A&E or call a GP when they could be treated just as well, and probably quicker, at a minor injuries unit.

Minor Injuries hours open Monday - Sunday 08:00 -17:00.

Haltwhistle War Memorial Hospital Minor injuries units are able to treat patients for a wide range of less serious injuries such as:

• Minor burns and scalds

• Head injury / fall

• Foreign body in eye

• Lacerations / cuts / abbrasions

• Emergency Contraception

• Infected Finger / toes (paronychia)

• Minor sprains e.g ankle

In these instances, it is much better to go along to your local minor injuries unit.



E-Consult

We have introduced a new way for patients to contact the practice using an online facility called E-Consult, this service will enable any patient to make direct contact with the practice through a series of questions and prompts simply by clicking the blue banner on the home screen of the website. patient information, question or query will be sent direct to the practice via a secure email facility and the practice will respond by the end of the next working day.


Newsletter

Sadly we will be postponing our Spring newsletter however we have issued a special COVID-19 edition. Please sign up to our newsletter to receive it electronically in the future, alternatively we have a paper copies in surgery. We look forward to supplying you with our next issue which we expect to be in the Summer.


Facebook

We also have a Facebook page, this page is designed to keep you up to date with news and information from the practice and nationally. We hope you find our page useful and informative.



GP Registrar
 

We most recently welcome to join or team Dr Gurjoat Kareer who is currently in his second year of training and also Dr Christopher Houghton who is currently in his first year of training.


Practice Privacy Notice 

Please click here to review our latest practice privacy notice reviewed April 2020.


Patient Telephone Numbers

Please can you check that your record is up to date with your current landline and mobile telephone numbers


Text Message Reminder Service

If you would like to be set up for our text message reminder service please let reception know your current mobile number to receive appointment booking confirmations and reminders via text.

 

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website