Hearing Aid Batteries
If you require hearing aid batteries you now can contact the hearing aid department at the Freeman Hospital direct on 01912231043 selecting option 1 and ask for them you will be sent out a years supply of batteries to your home address.
Patients living with a long term condition will be invited for an annual review, we strongly encourage patients to attend these reviews. An invitation will be sent via text message to invite you to arrange your review usually around the month of your birthday therefore it is important that we have your most up to date mobile number on your record. For more information about Long Term Condition annual reviews please visit our Services page under Clinics & Services
PLEASE SEE OUR COVID-19 PAGE FOR UP TO DATE NATIONAL, LOCAL AND PRACTICE NEWS INCLUDING INFORMATION ABOUT HOW TO GET YOUR COVID PASS FOR INTERNATIONAL TRAVEL.
(COVID-19 page can be found under Services)
All GP and Practice Nurse appointments will initially be by telephone - Please ensure we have your up to date telephone contact details
Please only attend the surgery if you have been given an appointment to attend - If you suspect that you may be infected with the virus you must not attend the surgery, call 119 to arrange a test or visit the gov.uk/coronavirus website and follow the online advice. We ask that you do not enter the building if you feel ill or unwell unless you have spoken to a GP and they have specifically told you to attend. Some covid symptoms can be very similar to a common cold and include:
Temperature or fever
Unfortunately we are unable to supply face masks to anyone entering the premises due to lack of supply but they must be worn to enter the buildin
Test and isolate if you have any symptoms - If you have symptoms you MUST get a PCR test AS SOON AS POSSIBLE and before visiting your GP surgery. Rapid lateral flow tests should NOT be used to confirm infection. It's vital that you and anyone in your household isolate until you receive your test result, and for 10 days thereafter if the result is positive.
Unfortunately you may experience some disruption to normal service at this time but your support and cooperation is greatly appreciated.
Access To Healthcare
Due to an increased demand on our services we are experiencing a high level of incoming and outgoing telephone calls, we apologise if you have experienced problems in contacting us by telephone. We are working closely with our telephone systems provider to find the best solution to manage this situation. Please see below alternative routes to provide support, advice and access to healthcare.
Accessing Help at the Practice
Online Booking Patient Access : You can now use the internet to book appointments with a GP, Cervical Smears, request repeat prescriptions for any medications you take regularly, and arrange your Flu Vaccination appointment. For more information about this please visit www.haltwhistlemedicalgroup.co.uk/doitonline.aspx or to use this service you can download the nhs app and login using your personal login details, this can be downloaded at https://www.nhs.uk/apps-library/nhs-app/
E-Consult : We have introduced a new way for patients to receive advice using an online facility called E-Consult, this online triage service ask patients a series of questions and prompts to direct to the most appropriate medical assistance and can be accessed simply by clicking the blue banner on the home screen of the website https://haltwhistlemedicalgroup.webgp.com/ Patient information, questions or queries will be sent direct to the practice via a secure email facility and the practice will respond by the end of the next working day.
Accessing Help Outside of the Practice
Pharmacy - Don't wait until you feel worse, even if it is just a cough or cold, you can consult your pharmacist before it gets more serious. They have trained technicians available to help manage minor illnesses and are available as a first port of call and can advise if you need more urgent medical assistance.
111 : You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help. Your call will be assessed and passed to the most appropriate service. NHS 111 is available 24/7 for advice and guidance.
COVID19 – Latest Guidance : GP surgeries do not have the facilities to diagnose or treat this infection so please do not come to the surgery if you think you might be infected. For the most up to date information and guidelines please visit : https://www.gov.uk/coronavirus
Haltwhistle Memorial Hospital Minor Injuries Unit : Many people go to A&E or call a GP when they could be treated just as well, and probably quicker, at a minor injuries unit.
Minor Injuries hours open Monday - Sunday 08:00 -17:00.
Haltwhistle War Memorial Hospital Minor injuries units are able to treat patients for a wide range of less serious injuries such as:
• Minor burns and scalds
• Head injury / fall
• Foreign body in eye
• Lacerations / cuts / abbrasions
• Emergency Contraception
• Infected Finger / toes (paronychia)
• Minor sprains e.g ankle
In these instances, it is much better to go along to your local minor injuries unit.
We have introduced a new way for patients to contact the practice using an online facility called E-Consult, this service will enable any patient to make direct contact with the practice through a series of questions and prompts simply by clicking the blue banner on the home screen of the website. patient information, question or query will be sent direct to the practice via a secure email facility and the practice will respond by the end of the next working day.
Sadly we will be postponing our Spring newsletter however we have issued a special COVID-19 edition. Please sign up to our newsletter to receive it electronically in the future, alternatively we have a paper copies in surgery. We look forward to supplying you with our next issue which we expect to be in the Summer.
We also have a Facebook page, this page is designed to keep you up to date with news and information from the practice and nationally. We hope you find our page useful and informative.
Visit us on Facebook @Haltwhistlemedical
We most recently welcome to join or team Dr Gurjoat Kareer who is currently in his second year of training and also Dr Christopher Houghton who is currently in his first year of training.
Please click here to review our latest practice privacy notice reviewed April 2020.
Patient Telephone Numbers
Please can you check that your record is up to date with your current landline and mobile telephone numbers
Text Message Reminder Service
If you would like to be set up for our text message reminder service please let reception know your current mobile number to receive appointment booking confirmations and reminders via text.