All GP and Practice Nurse appointments will be telephone appointments only on the advice of the clinical commissioning group.
Please ensure we have your up to date telephone contact details.
If you suspect that you may be infected with the virus you must not attend the surgery, visit the NHS 111 website and follow the online advice or telephone NHS 111 if you have no internet access.
Unfortunately you may experience some disruption to normal service at this time but your support and cooperation is greatly appreciated.
If you have any concerns and would like to complete a symptom checker or would like more information on COVID-19 please visit https://111.nhs.uk/covid-19
Is the GP Surgery still open ?
Yes, we remain open. BUT we ask that you DO NOT attend the surgery unless you have been advised to do so by a member of our team. Appointments are being done via telephone and when helpful GPs and Practice Nurses can use video consulting.
When you request a GP or Practice Nurse call back we cannot specify which doctor or nurse will ring you or give an exact time due to workload demands but will specify which day the call will take please. Please help us by ensuring we have your up-to-date telephone number and keep your phone to hand to take the call.
The past few weeks have been extremely challenging and no doubt the weeks ahead will be too. We are working hard to provide our patients with a safe and good service.
Please bear with us if the phones are busy or there are delays in returning your calls.
Should I come to the Surgery ?
Please do not arrive unannounced as you will not be seen. While most people with COVID-19 will have symptoms such as new persistent cough or a fever, some people will have no symptoms at all but will be spreading the virus. We are trying to ensure our team can stay healthy so we can help our patients. We also do not want to inadvertently pass on the virus to our patients. So we have to weigh the risks to you and us of face to face consultations, versus the risk of you not being seen face to face. The fewer patients we see, the less chance there is of the virus being passed on. However, there are some people who have to be seen such as those who are on medication that requires them to have regular blood tests. Babies and some adults still need to have immunisations.
What about ordering medication ?
We are processing medication requests as normal. All of the pharmacies are experiencing very high workloads and are asking for longer to have your medication ready for collection/delivery.
Please note paper prescriptions requests usually handed in at the surgery should be left in the letter box on the outside of the building.
How can patients help ?
Currently the best and most important thing you can do is STAY AT HOME.
If you do have to attend the surgery, for example for an appointment such as a blood test, please keep your visit brief, use the hand sanitizer provided in the waiting room and stay 2 meters apart from other patients and staff where possible.
Even if you have a booked appointment do not attend if you have symptoms of COVID-19. Please help us to stay healthy so we can help others.
Finally, the team at Haltwhistle Medical Group would like to thank people for their kind messages of support, it means a lot during these difficult times
Choose Well - Illness, Injury or Emergency?
If you are experiencing chest pain or any other life threatening symptoms please ring 999.
Alternatively 111 is a non-emergency number to call out of hours. It is free to call from a landline or a mobile phone. Trained staff will direct your call to the appropriate service.
If you are unsure what level of urgency you need medical assistance for please visit our minor illnesses or visit https://www.nhs.uk/
Pharmacy - Don't wait until you feel worse, even if it is just a cough or cold, you can consult your pharmacist before it gets more serious. They have trained technicians available to help manage minor illnesses and are available as a first port of call and can advise if you need more urgent medical assistance.
Haltwhistle War Memorial Hospital Minor injuries units are able to treat patients for a wide range of less serious injuries, click the link for more information on the services offered at Haltwhistle War Memorial Hospital
Please visit our opening times page with more information on what to do when our surgery is closed but please bare in mind due to current changes we request your initial contact with the practice is via telephone on 01434 320077.
Useful Contact Numbers
Out of hours – NHS emergencies & urgent care
Social Services inc out of hours
(Hexham, North Tyneside, Wansbeck, Cramlington)
0344 811 8111
Newcastle Hospitals (Freeman, RVI)
0191 233 6161
Police (non emergencies)
Dental emergencies out of hours
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
Book or cancel appointments online
Renew or order repeat prescriptions online
View parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, this is just another option, which other patients have found to be more convenient and saves some time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
We also now have a new Facebook page, this page is designed to keep you up to date with news and information from the practice and nationally. We hope you find our page useful and informative.
Visit us on Facebook @Haltwhistlemedical
Care Quality Commission
The Care Quality Commission is the independent regulator of health and social care in England. Their aim is to make sure better care is provided for everyone, whether that’s in hospital, in GP Practices, in care homes, in people’s own homes, or elsewhere.
The Practice had a CQC inspection in December 2017 and issued their report January 2018 awarding us a rating of Good in all areas. You can find out more on our Practice News page or view the full report by clicking on the link below
(Site updated 03/04/2020)