PLEASE SEE OUR COVID-19 PAGE FOR UP TO DATE NATIONAL, LOCAL AND PRACTICE NEWS
(COVID-19 page can be found under Services)
If you suspect that you may be infected with the virus you must not attend the surgery, call 119 to arrange your test or visit the gov.uk/coronavirus website and follow the online advice.
Is the GP Surgery still open ?
Yes, we remain open. Face to face appointments are offered however alongside telephone consultations and when helpful GPs and Practice Nurses can use video consulting.
When you request a GP or Practice Nurse telephone appointment, we cannot specify which doctor or nurse will ring you or give an exact time due to workload demands but will specify which day the call will take place. Please help us by ensuring we have your up-to-date telephone number and keep your phone to hand to take the call.
Please bear with us if the phones are busy or there are delays in returning your calls.
Should I come to the Surgery ?
While most people with COVID-19 will have symptoms such as new persistent cough or a fever, some people will have no symptoms at all but will be spreading the virus. We are trying to ensure our team can stay healthy so we can help our patients. We also do not want to inadvertently pass on the virus to our patients. So we have to weigh up the risks to you and us of face to face consultations, versus the risk of you not being seen face to face.
What about ordering medication ?
We are processing medication requests as normal. All of the pharmacies are experiencing very high workloads and are asking for longer to have your medication ready for collection/delivery.
Please note paper prescriptions requests are no longer accepted. If you would like to order your prescription please call direct on 01434 322664 or telephone the surgery on 01434 320077, select option 2 and leave your request on the messaging facility.
How can patients help ?
Currently the best and most important thing you can do is STAY AT ALERT, STAY SAFE.
If you do have to attend the surgery, for example for an appointment such as a blood test, please keep your visit brief, use the hand sanitiser provided in the waiting room, check in using the self check-in at the main entrance and stay 2 meters apart from other patients and staff where possible.
Even if you have a booked appointment do not attend if you have symptoms of COVID-19. Please help us to stay healthy so we can help others.
Choose Well - Illness, Injury or Emergency?
If you are experiencing chest pain or any other life threatening symptoms please ring 999.
Alternatively 111 is a non-emergency number to call out of hours. It is free to call from a landline or a mobile phone. Trained staff will direct your call to the appropriate service.
If you are unsure what level of urgency you need medical assistance for please use our e-consult facility, alternatively visit our minor illnesses page or nhs.uk
Pharmacy - Don't wait until you feel worse, even if it is just a cough or cold, you can consult your pharmacist before it gets more serious. They have trained technicians available to help manage minor illnesses and are available as a first port of call and can advise if you need more urgent medical assistance.
Haltwhistle War Memorial Hospital Minor injuries units are able to treat patients for a wide range of less serious injuries, click the link for more information on the services offered at Haltwhistle War Memorial Hospital
Please visit our opening times page with more information on what to do when our surgery is closed but please bare in mind due to current changes we request your initial contact with the practice is via telephone on 01434 320077.
Useful Contact Numbers
Out of hours – NHS emergencies & urgent care
Social Services inc out of hours
(Hexham, North Tyneside, Wansbeck, Cramlington)
0344 811 8111
Newcastle Hospitals (Freeman, RVI)
0191 233 6161
Police (non emergencies)
Dental emergencies out of hours
The practice are now accesible via an online facility called E-Consult, this service will enable any patient to make direct contact with the practice through a series of questions and prompts simply by clicking the blue banner below. Patient information, question or general query will be sent direct to the practice via a secure email facility.
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
Book or cancel appointments online
Renew or order repeat prescriptions online
View parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, this is just another option, which other patients have found to be more convenient and saves some time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
We also now have a new Facebook page, this page is designed to keep you up to date with news and information from the practice and nationally. We hope you find our page useful and informative.
Visit us on Facebook @Haltwhistlemedical
Care Quality Commission
The Care Quality Commission is the independent regulator of health and social care in England. Their aim is to make sure better care is provided for everyone, whether that’s in hospital, in GP Practices, in care homes, in people’s own homes, or elsewhere.
The Practice had a CQC inspection in December 2017 and issued their report January 2018 awarding us a rating of Good in all areas. You can find out more on our Practice News page or view the full report by clicking on the link below
(Site updated 30/11/2021)