We have introduced a new way for patients to contact the practice using an online facility called E-Consult.

This service will enable any patient to make direct contact with the Practice through a series of questions and prompts simply by clicking the link on the image opposite.

Patient information, question or query will be sent direct to the Practice via a secure email facility and the practice will respond by the end of the next working day.

You can make an appointment:

• Online (24hrs a day / 7 days a week)
• Telephone 01434 320077 (08:00 until 18:30)
• At the reception desk in the surgery (08:00 until 18:30)

Online appointments can be accessed 24/7 and booked via the NHS app which can be downloaded.

Remember to make a separate appointment for each patient. 

Appointments with the doctor are allocated 10 minutes, if you need to discuss multiple problems please request a double appointment when booking.

At the practice you may choose to see any doctor, and we will try where possible to accommodate your preference.  We do recommend seeing the same doctor through one episode of illness.  If a doctor wants to see you for a review appointment within a specific timescale these appointments can be booked in advance to ensure continuity.

You can request a face-to-face consultation, or we do offer telephone consultations for patients who prefer this.  Not all problems can be dealt with over the telephone, but the doctor would arrange to review you in surgery if this was the case.

Many of our clinics are run by specially trained Practice nurses or other qualified staff, so it will not always be necessary for you to see a doctor.  The receptionists may ask you a few questions when booking an appointment because we will always try and make sure you see the most appropriate clinician.

West Northumberland PCN Hubs operate at various sites weekday evenings and Saturdays, The Hub also offers appointments on bank holidays for booking up to 2 days prior so patients can book when surgeries are closed. 

The Hubs can be used for regular appointments; this service is not for urgent care needs.

The Hubs offer pre-bookable, routine GP, Nurse and Health Care Assistant sessions.

If you require more information or to book an appointment, please contact us on 01434 320077. You can also book direct into these clinics by clicking on the link below and picking which site you wish to attend. 

The Hub offers online booking for GP face to face appointments, GP telephone and Practice Nurse appointments. At the moment patients cannot book online with HCAs, Please contact the practice to arrange these.

The link for the Health hero bookings is:

https://nhs.bookings.herohealth.net/app/nhs/424 

If a patient is medically unfit to attend surgery, the doctor may decide to visit them at home.

When you telephone for a home visit, you must provide the receptionist with details and symptoms of what is wrong with the patient, it is important to inform reception if for any reason the patient is not at their home address, e.g. if a patient has been moved to a family members house for safety purposes. This information enables GP’s to prioritise their workload to ensure patients receive the best treatment for their needs, the GP may telephone the patient initially to triage the visit. On occasion a community nurse or paramedic may visit on behalf of the doctor.

Where possible, requests for home visits should be made before 11.30am to enable the team to plan the work for the day.

If you are arriving for a pre-booked appointment with one of our GPs, Practice Nurses, or Healthcare Assistants, why not use the touch-screen check in - located in the main entrance foyer? 

This means that if you check-in using this screen - there's no need to check in at the reception desk unless it asks you to.

However you choose to contact us we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you cannot keep an appointment for any reason, please let us know so that we can offer it to someone else.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

Click here for information about out-of-hours arrangement and other local services available.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice