Out-of-hours services are available when the practice is closed, during the hours of:

• Monday to Thursday: – 18:30 – 08:00
• Weekends: from 18:30 on Friday to 08:00 on Monday

If it’s a life-threatening emergency call 999

If you need medical help fast but it’s not an emergency call 111

When to call 999?

Call 999 for life threatening emergencies such as:

• Major accident or trauma
• Severe uncontrollable bleeding
• Chest Pains
• Stroke
• Shortness of breath
• Sepsis

When to call 111?

You should call 111 when:

• You think you need to go to A&E or to another NHS urgent care service
• Your GP surgery is closed and you need healthcare advice
• You don’t know who to call for medical help.

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to 111 are FREE from landlines and mobiles and available online, NHS 111 is available 24/7, every day of the year.

Pharmacy 

Don't wait until you feel worse, even if it is just a cough or cold, you can consult your pharmacist before it gets more serious. They have trained technicians available to help manage minor illnesses and are available as a first port of call and can advise if you need more urgent medical assistance.

Evening & Weekend Appointments

West Northumberland PCN Hubs operate at various sites weekday evenings and Saturdays, The Hub also offers appointments on bank holidays for booking up to 2 days prior so patients can book when surgeries are closed. 

The Hubs can be used for regular appointments; this service is not for urgent care needs.

The Hubs offer pre-bookable, routine GP, Nurse and Health Care Assistant sessions.

If you require more information or to book an appointment, please contact us on 01434 320077. You can also book direct into these clinics by clicking on the link below and picking which site you wish to attend. 

The Hub offers online booking for GP face to face appointments, GP telephone and Practice Nurse appointments. At the moment patients cannot book online with HCAs, Please contact the practice to arrange these.

 The link for the Health hero bookings is https://nhs.bookings.herohealth.net/app/nhs/424

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Minor injuries units are able to treat patients for a wide range of less serious injuries such as sprains, cuts and grazes. Many people go to A&E when they could be treated just as well and probably quicker at a minor injuries unit.

In A&E staff must give priority to serious and life-threatening conditions, so if you go there with a minor injury you may have to wait longer to be seen. In these kinds of cases, when the GP surgery is closed, it is much better to go along to your local minor injuries unit:

Haltwhistle War Memorial Hospital, Westgate, Haltwhistle, NE49 9AJ Telephone: 0344 811 8111 .

Minor Injuries hours open Monday - Sunday 08:00 - 17:00

For more information visit: Haltwhistle War Memorial Hospital

Northumberland’s Primary Care Access Centre provides access to health advice and treatment. At the Primary Care Access Centre, you can be seen for minor ailments, such as coughs, colds and flu as well as minor injuries such as cuts, sprains, minor burns and broken bones. Remember to call ahead for an appointment on 01670 529 205.

Primary Care Access Centre Wansbeck (Next to A&E at Wansbeck General Hospital)

OR

Newcastle - Newcastle Central NHS Walk-in Centre, Unit 5, The Bar, St James Gate (behind the Central Station)

Opening hours:

• 08:00 to 21:00 Monday to Friday (including bank holidays)
• 09:00 to 21:00 Saturday
• 09:00 to 17:00 Sunday