Patient Charter

Our Responsibilities To You

  • Be registered with the Medical practice and have a right to choose which Doctor you would like to see.
  • Be offered a health check on joining the practice.
  • Receive emergency care at any time from the practice during normal opening hours.
  • Receive appropriate drugs and medicines.
  • Be referred for a specialist opinion where appropriate and to be referred for a second opinion if they and the GP agree this is desirable.
  • Have the right to review their medical records, subject to the provisions of the Acts, and to know that those working for the NHS are under a legal obligation to keep the contents confidential.
  • Choose whether or not to take part in medical research or medical student training.
  • Receive a copy of the practice leaflet.
  • Receive a full and prompt reply to any complaints about the services provided by the practice.
  • To be treated courteously and professionally by staff at the practice.

Patient Responsibilities To The Practice

  • Patients should attend their appointments at the arranged time. If this is not possible they should inform the surgery.
  • We expect that patients will understand that appointments are for one person only.
  • Patients are responsible for their own health, and the health of their children, and should co-operate with the practice in endeavoring to keep them healthy.
  • Requests for help and advice for non-urgent matters should be made during surgery hours only.
  • Home visits should only be requested for patients who are seriously ill or housebound.
  • Patients should realise that home visits are made at the doctor's discretion.
  • Requests for visits and advice at night should only be made for true emergencies.
  • Many problems can be solved by advice alone, therefore patients should not always expect a prescription.
  • Appointments with the Doctor are for 10 minutes only - should you feel you need more time for your appointment, please advise staff when booking.

This Practice considers aggressive behaviour to be:

  • Any personal, abusive and aggressive comments
  • Sexual or racial harrassment
  • Unsanctioned physical contact and/or aggressive gestures.

Whilst you may be feeling unwell when you attend the Practice, our staff work hard to be courteous and professional at all times, and to provide a quality healthcare service for all of our patients.

No abuse of staff is acceptable under any circumstances whether verbal or physical.

Any incidents will be reported to the Practice Manager who will keep a log of all incidents.  All physical abuse of any of our staff by patients will be reported to the Police. The patient will then be removed immediately from our list.

If the Police are not informed, the health authority will inform the patient of the need to register with a new practice.