Appointments
e-Consult
You can contact the practice using an online facility called E-Consult.
This service enables any patient to make direct contact with the Practice through a series of questions and prompts simply by clicking the link on the image opposite.
Book an Appointment
Book An Appointment
You can make an appointment:
- Online (24hrs a day / 7 days a week) via the NHS app
- Telephone 01434 320077 (08:00 until 18:30 Monday-Friday)
- At the reception desk in the surgery (08:00 until 18:30 Monday-Friday)
When Booking an Appointment Remember
- Separate appointments for each patient.
- Doctor appointments are allocated 10 minutes.
- More than one problem? Book a double appointment.
- You can choose which doctor you see.
- We recommend seeing the same doctor through one episode of illness.
- If a doctor wants to see you for a review appointment these can be booked in advance for continuity of care.
- You can request a face-to-face or a telephone consultation. Not all problems can be dealt with over the telephone, but the doctor would arrange to review you in surgery if this was the case.
- The receptionists may ask you a few questions when booking an appointment because we will always try and make sure you see the most appropriate clinician.
- Many of our clinics are run by specially trained Practice nurses or other qualified staff, so it will not always be necessary for you to see a doctor.
- We can provide an Interpreter or help with any accessibility needs.
Evening, Weekend and Bank Holiday Appointments
We offer pre-bookable, Routine GP and Nurse appointments during evenings and weekends at various sites across West Northumberland.
These appointments can be booked by contacting us on 01434 320077 or booking directly via the Health heros link below.
Home Visits
If a patient is medically unfit to attend surgery and requires a home visit, we need:
- Details and symptoms of what is wrong with the patient.
This information enables GP’s to prioritise their workload to ensure patients receive the best treatment for their needs.
A community nurse or our home-visiting paramedic may visit on behalf of the doctor.
Where possible, requests for home visits should be made before 11.30am.
Checking or Cancelling an Appointment:
If you cannot keep an appointment for any reason, please let us know so that we can offer it to someone else.
You can check & cancel your appointment (24hrs a day / 7 days a week):
- Online via the NHS app
- Telephone 01434 320077
- Via your text reminder link
We have a text reminder service that allows you to receive confirmation and reminders about your appointments.
Please remember to update your contact details with us when you change your address, telephone number, and email address.
If you need help when we are Closed
Click here for information about out-of-hours arrangements and other local services available.
Arriving for your Appointment
Patient Self Check-In
If you are arriving for a pre-booked appointment with one of our GPs, Practice Nurses, or Healthcare Assistants, Please use the touchscreen check in - located in the main entrance foyer.
This means that if you check in using this screen - there's no need to check in at the reception desk unless it asks you to.
Travel Vaccinations
If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.
We are a Training Practice
GP Registrars
This is a teaching practice and we have GP Registrars attached to the General Practice as part of their training. These doctors hold surgeries, and make home visits. The practice is committed to support and train GP registrars to become safe, caring, competant and enthusiastic general practitioners
The GP Registrars are fully registered with the General Medical Council and have several years post graduate experience.
One of the Partners supervise the Registrar and are available for advice immediately if necessary. The practice is Dr Adamson.
Medical Students
From time to time a medical student may accompany one of the doctors or nurses. Your help in allowing them to listen and learn would be much appreciated, but you will always be asked if this is acceptable to you.
Students are sometimes asked to interview patients themselves. Again your help with this would be greatly appreciated, but there is no problem whatsoever if you would prefer not to be involved. Please note medical students do have access to medical records and are bound under the NHS code of conduct around confidentiality.
Video Consultations
Clinicians may sometimes record patient consultations, this is an important part of their medical teaching/training. The recording will not take place without the patient’s consent. The recording is confidential and will not be shown to anyone other that the Doctor you had your consultation with and their supervisor.